Customer Care

Cancellations are not guaranteed once an order is placed. If you need to make a change, please contact us before the end of the same business day and we’ll do our best to help. If the order has already been processed, you can still initiate a return or exchange once it arrives.



All major credit cards.
Shop Pay.

Please allow 1-2 business days to process order before shipping.

Standard Ground
Orders are processed within 1–2 business days, with an estimated
2–7 business days in transit.

Express
Orders placed before 2 PM PST are processed the same business
day, with delivery in 1–4 business days.

Overnight
Orders placed before 2 PM PST are processed the same business
day and delivered the next business day

Orders placed after 2 PM PST, on weekends, or on holidays will be processed on the
following business day. Business days do not include weekends or holidays.

Please note that processing and delivery times may be extended during peak seasons and holidays.

We offer complimentary ground shipping on all domestic orders of $175 or more.

Standard Shipping

  • CA, AZ, NV: $10
  • All other U.S. states: $15

Express Shipping

  • CA, AZ, NV: $25
  • All other U.S. states: $30
  • Alaska and Hawaii: $35

Overnight Shipping

  • CA, AZ, NV: $35
  • All other U.S. states: $45

Not yet!


Click link below to start your return.

https://de-part.loopreturns.com/#/

 



DE:Part accepts returns and exchanges initiated within 60 days of delivery, less a $8.95 return handling fee.

There is no handling fee for exchanges on
full priced merchandise.

Items marked Credit/Exchange are eligible for store credit or exchange
only.

Items marked Final Sale are not eligible for return, exchange, or
credit. No exceptions.

Using a welcome discount code or a one time promotional code does not make your order final sale. If you have any questions or experience issues initiating a return after using one of these codes, please contact our Customer Service team at contact@departdenim.com and we are happy to help.

Returned items must be unworn, unwashed, unused, undamaged, and have all original tags attached. Upon receiving
your return, DE:Part reserves the right to refuse a refund if the merchandise
does not meet these requirements.


You have 60 days from the delivery date to request a return.

Returned items must be unworn, unwashed, and have all original tags attached.

  • Returns for store credit: Free
  • Exchanges: Free
  • Refunds to original payment
    method    : Subject to a $10 return fee.

No.


We’re here to help! Please reach out using the form below or email us at contact@departdenim.com.

If you have questions or concerns about your order, please include your order number!

By pressing the submit button, I agree to DE:Part contacting me by email and/or phone. I also understand that any information shared in this form is subject to DE:Part’s Privacy Policy.

Before washing, turn your denim inside out to keep the dye intact.

  • Machine wash in cold water with like colors.
  • Avoid using bleach on your denim.
  • Warm iron if needed.
  • Lay jeans flat to dry or line dry.
  • If needed, tumble dry low to prevent break down of fibers.
  • Can be dry cleaned.



  • Gentle wash in cold water with like colors.
  • Avoid using bleach.
  • Cool iron if needed.
  • Lay shirts flat to dry or line dry.
  • If needed, tumble dry low.
  • Do not dry clean.