Customer Care
Cancellation not guaranteed, but customer can still reach out before EOD same day or simply make a return/exchange if cancellation is not possible.
All major credit cards.
Allow 1-2 business days to process order before shipping.
WE SHIP DOMESTICALLY THROUGH FEDEX:
FEDEX STANDARD GROUND: 1-2 business days processing plus 3-5 business days in transit
FEDEX EXPRESS: Same day (business day) processing plus 1-3 business days in transit
FEDEX OVERNIGHT: Same day (business day) processing 1 business day in transit
Orders received after 2PM (PST) will be processed on the following business day. Weekends and holidays are not considered business days. Orders received on these days will be processed on the following business day.
We offer complimentary shipping for all domestic orders of $175+
Varies by zone:
CA, AZ, NV:
$10 ground, $20 Express, $30 Overnight
AR, KS, NE, TX, WA, WY:
$15 Ground, $25 Express, $35 Overnight
CO, ID, NM, OR, UT:
$15 Ground, $25 Express, $35 Overnight
AL, CT, DE, DC, FL, GA, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, VT, VA, WV, WI:
$15 Ground, $25 Express, $35 Overnight
AK, HI:
$35 Express, $50 Overnight
Not yet!
DE:Part offers returns and exchanges on all merchandise started within 14 days of the delivery date, less $10 handling fee.
There is no handling fee for exchanges on full priced merchandise.
All sale items marked Credit/Exchange are available for store credit or exchange only.
All sale items marked FINAL SALE will not be eligible for return at any time. No exceptions.
Using our welcome discount codes and specific one-time use special codes will not mean your purchase is non-returnable. Feel free to reach out to Customer Service (contact@departdenim.com) if you are having trouble with returning your order if all you used is a welcome or a special code!
* Return items must be unworn, unwashed, undamaged, unused, with all original tags attached.
* Upon receipt of returned goods, DepartDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
14 Days to request
Washed, unworn, original tags
Returns for store credit free
Exchanges are free
$10 processing fee for refunds
No.
We’re here to help! Please reach out using the form below or email us at contact@departdenim.com.
If you have questions or concerns about your order, please include your order number!
Before washing, turn your denim inside out to keep the dye intact.
-Machine wash in cold water with like colors.
-Avoid using bleach on your denim.
-Warm iron if needed.
-Lay jeans flat to dry or line dry.
-If needed, tumble dry low to prevent break down of fibers.
-Can be dry cleaned.
-Gentle wash in cold water with like colors.
-Avoid using bleach.
-Cool iron if needed.
-Lay shirts flat to dry or line dry.
-If needed, tumble dry low.
-Do not dry clean.